Returns & Exchanges
At Molecular Company, we stand behind the science of our skincare; if you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange. We ensure a seamless process to guarantee your skin health journey remains our top priority.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the products in their original packaging, ensuring all glass vials and containers are protected to prevent damage during transit.
Ship to the Lab
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our laboratory team verifies the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing